2014-11-112014-11-112013SILVA, Wendel Gonçalves da. Comunicação interna de uma operadora de contact center. 2013. 67 f. Trabalho de Conclusão de Curso (Graduação)–Faculdade de Informação e Comunicação, Universidade Federal de Goiás, Goiânia, 2013.http://repositorio.bc.ufg.br/handle/ri/4339The present study aims to analyze the internal communication Contatc Center, describing the relationships developed between the internal public, from a public relations approach. Analyzes between the work of internal communication and how this can influence the strategies of the company. We highlighted the problems and proposed solutions for improving communication processes conducted by motivational team in order to promote dialogue with employees. The context of this work starts from research in books, magazines, and news sites on the subject and other secondary sources such as observation and dialogue with people involved in the company. The research method is a qualitative case study with a service organization outsourced.porAcesso abertoComunicação internaRelações públicasTelecomunicaçãoContact centerInternal communicationPublic relationsTelecommunicationMonografia