Aplicabilidade de dois instrumentos de avaliação de serviços em farmácia hospitalar

Resumo

The evaluation of a hospital pharmacy is difficult and complex because it involves changeable structures and services in accord with the pharmacy and with characteristics related to the hospital. This study had as an aim the applicability and the results of two evaluation instruments of hospital pharmacy services, they are: the guide of the Spanish Society of Pharmacy Hospital (SEFH) and the guide proposed by the researchers. It was applyed the two guides in twelve hospitals in Goiânia. In both of the instruments, the evaluation consisted in giving points for the activities developed for the pharmacy services. The punctuations were divergent between the two guides. The instrument of the SEFH revealed more sensible and safety, however it is very complex, demanding sufficiently time for its application and analysis. The other instrument is simpler and fast, however it only supplies superficial information on the services, not evaluate them deeply. The joined results demonstrate the necessity of the creation of an official instrument that evaluates in quality and quantity of way the services that can give support for the taking decisions of managers of these services aiming at improvements and adaptations. The application and analysis of the two guides had allowed to identify and analyze to the main activities and the problems of the pharmacy services of these hospitals.

Descrição

Palavras-chave

Avaliação, Instrumento de avaliação, Farmácia hospitalar, Evaluation, Evaluation instrument, Hospital pharmacy

Citação

MARTINS, Bárbara Posse Reis; VECHIATO, Camile; VIEIRA, Daniela Alves; BORGES, Daniela Mendes; PROVIN, Mércia Pandolfo. Aplicabilidade de dois instrumentos de avaliação de serviços em farmácia hospitalar. Revista Eletrônica de Farmácia, Goiânia, v. 5, n. 1, p. 83-94, jan./jun. 2007. Disponível em: <https://revistas.ufg.br/REF/article/view/4618/3940>.