2014-07-292010-06-162010-04-16MENDES, Fabiana Freitas. Multi-model information techonology process im-provement. 2010. 164 f. Dissertação (Mestrado em Ciências Exatas e da Terra - Ciências da Computação) - Universidade Federal de Goiás, Goiânia, 2010.http://repositorio.bc.ufg.br/tede/handle/tde/527To use just one quality model in a Information Technology Process Improvement (ITPI) iniciative means just one: language, thought about how to fit organization needs, and way to conduct improvements and appraisals. Despite, to use just one model also means it could exist other ways to deal with ITIPI needs, but this is not going to be considered. To use more than one model, hence, means to model a best solution. Mono-Model ITPI initiatives have similar nature if compared with multi-model initiatives. However, there are multi-model specific challenges like: integration of improvement initiatives, of appraisals, and of quality model. Despite of being possible to model better solutions through multi model ITPI, there are little works about it. This research review works related to this subject, presents challenges multi-model list, and comes up with an approach to deal with these challenges. This approach has the advantage to be independent of the conduct method of improvement, quality model or project improvement phase.application/pdfAcesso AbertoQualidade de SoftwareMelhoria de Processos Multi-ModeloModelos e Normas de Qualidadesoftware qualityMulti Model Process ImprovementQuality Model and StandardsCNPQ::CIENCIAS EXATAS E DA TERRA::CIENCIA DA COMPUTACAO::METODOLOGIA E TECNICAS DA COMPUTACAO::SISTEMAS DE INFORMACAODissertação