2022-07-272022-07-272019FREITAS, Laion Silva de; CORDEIRO, Douglas Farias. A influência da cultura organizacional na aplicação de modelagem de processos em instituições públicas de ensino superior: um estudo de caso. Revista Eletrônica de Sistemas de Informação e Gestão Tecnológica, Franca, v. 10, n. 2, p. 171-188, 2019.e- 2237-0072http://repositorio.bc.ufg.br/handle/ri/21039Describing a process management and its importance for both institutions and private companies, this paper proposes a case study conducted in departments, with students, servers and managers, of a Federal Higher Education Institution, in which it aims to analyze the influence of organizational culture in process management at the institution, based on data collection through questionnaire and interview. The results showed that organizational barriers could impede the implementation of process vision in all departments, which can occur in other public institutions, also in private organizations and companies.porAcesso Abertohttp://creativecommons.org/licenses/by-nc-nd/4.0/ProcessosGestãoInstituições públicasCultura organizacionalProcessManagementPublic institutionsOrganizational cultureArtigo