Mestrado Profissional em Administração Pública em Rede Nacional - Andifes (FCT)
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Item Política setorial de meio ambiente e o projeto cerrado sustentável no estado de Goiás (2010-2014): uma proposta para ampliar a eficácia(Universidade Federal de Goiás, 2016-05-31) Stival, Daphne Domingues; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Carvalho, Claudia Regina Rosal; Carvalho, Claudia Regina Rosal; Souza, Eliane Moreira Sá de; Pimenta, Daiana Paula; Campos, Flávia RezendeThe decentralization provided by the Federal Constitution of 1998, in fulfillment of the demand by the population, reaches the environmental sectorial politics providing a more localized performance focusing on the efficiency of public administration and the ministering of the needs of the common populations. Intending to preserve de brazillian savanna the government of Goiás implemented the Sustainable Cerrado Project in partnership with the World Bank aiming to follow the directives presented by the "Iniciativa Cerrado Sustentável" from the Ministry of Environment. The goal of this study is to examine the results of the project in Goiás, noting its flaws in period by that in place, 2010-2014, and to effect a motion of intervention that might bear the realization of its objectives not processed in original project. The project and the motion of intervention were examined by means of documental and bibliographic research aiming for the continuity of the project in order to atend the goals regarding the sustainability of the brazillian savanna and the valorization of the traditional populations in this process. It was observed that the project failed to accomplish its goals according to flaws related to conflicting bureaucratic processes between the World Bank and the government of Goiás, lack of autonomy of the Secretariat of Environment and, mostly, the lack of goals regarding the local population, wich wasn't contemplated. Its known that the people can't be untied from the Bioma and, acknowledging that the motion is put in place with goals to prioritize the preservation of the brazillian savanna, the well being of its people, the creation of jobs and income, poverty reduction and social integration, that perforce to add for security of Project success and sustainability.Item Risco regulatório: uma análise sobre a volatilidade dos retornos das ações da sabesp no período de 2007 a 2015(Universidade Federal de Goiás, 2016-09-05) Silva, Luciano Ferreira da; Cunha, Moisés Ferreira da; Cunha, Moisés Ferreira da; Pimenta, Daiana Paula; Ilírio José Rech, Ilírio José RechAlthough the search for strenghtening regulation and control had only been explicited in the 1995 with the Managerial Reform of Ministry of Government Administration and Reform (MARE), through State's managerial reform master plan, the basic sanitation sector only achieved federal regulatory landmark with the 11.445/2007 law. This law has brought universal access to services as one of the fundamental principles and objectives pursued by organizations related to this sector, which, after analyzing financial resources needed, estimated by the Ministry of Cities in 2013, would be inconceivable without the participation of private capital. On the other hand, introducing private capital necessarily improves regulatory action, once the more transparent and stable are the rules and mechanisms behind regulatory agencies, the greater are the chances of return to investors and the impacts on cost of companies’ capital are smaller. Thus, assessment of risk impacts derived from the action of regulatory agencies is of fundamental importance to the awareness of the need for greater transparency predictability and stability of the rules. Thus, whereas the Basic Sanitation Company of the State of São Paulo (Sabesp), is commonly used as a benchmark for the sector, among other reasons because it is the largest segment, this study examined the effects of Resolutions of the Regulatory Agency of sanitation and Energy of the State of São Paulo (Asesp), the regulatory events, of economic and financial nature, from 2007 to 2015, on the clusters of volatility of return of sanitation Company shares Basico do Estado de Sao Paulo (Sabesp ) by the method TGARCH (Threshold Generalized Autoregressive Conditional Heteroscedastic). The results constitute evidence that the regulatory agency decisions can influence the volatility when it generates change in expectations and may cause changes in the risk and cost of capital. At the end has crafted a diagnosis that considered correct use of the CAPM and WACC to define the cost of capital, but pointed out that the decision of Arsesp in not recognizing a specific component for regulatory risk was inadequate. Recommends to the next tariff review cycle of Sabesp, the assessment by the Arsesp of possibility of including a specific component to reward investors due to regulatory risk.Item Gestão por processos e Gespública: abordagens para a gestão de um programa de pós-graduação stricto sensu na UFG(Universidade Federal de Goiás, 2016-09-05) Chaves, Gustavo Henrique Pessoa; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Souza, Eliane Moreira Sá de; Silva, Solange; Soares, Júlio Cesar ValandroThis work deals with the Business Process Management and Gespública applied to the administrative management of the Post Graduate in Physics (PPG- FIS) of the Federal University of Goiás (UFG). It has made a literature review about Business Process Management, the University Management and Gespública. Selected interdepartmental processes of the PPG-FIS are modeled, analyzed and redesigned. Gespública applications are described for the PPG-FIS. Subsidies are gathered for the proposal for a Charter of Service to the Citizen. It has concluded that the Business Process Management and Gespública can jointly contribute to the administration in resource savings, reduced rework, strategic planning and management by results.Item Programa da nota fiscal eletrônica em Goiás: elaboração de plano de ação para melhorias na política pública(Universidade Federal de Goiás, 2016-09-06) Vieira, Patrícia Araújo; Pimenta, Daiana Paula; http://lattes.cnpq.br/9039708494014835; Pimenta, Daiana Paula; http://lattes.cnpq.br/9039708494014835; Cruz, Alethéia Ferreira da; Silva, Solange daInnovation in the public sector, and in particular technological innovation, is an example of change within public organizations. One form of technological innovation is e-government, which is defined as the modernization of public administration through the usage of information and communication technologies (ICTs). Examples that stands out of the e-government programs include the ones developed by the tax administration, such as the Electronic Invoice (NF-e). Although it is an important program and used throughout Brazil, there is still little study about it and there is no evaluation of the performance of this type of public fiscal policy in the country’s Treasury Departments. The aim of this study was to evaluate, according to the parameters of effectiveness and effectiveness itself, the Electronic Invoice program in the State of Goiás, using the guidelines of the GESPÚBLICA guide for evaluating public policies. Specifically, it was intended to make a diagnosis to identify the main problems with NF-e in the State, to propose solutions and implement those that were feasible during the execution of this research. In order to measure the effectiveness, a SEFAZ database was used to analyze the sharing of tax documents. Furthermore, to measure the effectiveness, a questionnaire was applied to the fiscal auditors of the State’s Department of Finance about the changes in the inspection after the implantation of NF-e. Through the evaluation of public policy, it was identified that in relation to effectiveness, the NF-e program in Goiás does not match the goals proposed for synchronization of fiscal documents. It was also found that the tax of sending the fiscal documents to the National Environment does not reach all the authorized documents and the period of time to send and to receive the fiscal documents is very long. Regarding effectiveness, the conclusion is that that the NF-e program has brought improvements to the inspection and audit processes to the State’s Department of Finance. The main improvement was the speed of the audits, due to the increase of the facility and the velocity in obtaining the data for inspection. It is also worth mentioning the real-time monitoring of the operations, which reduces the response time of audits in relation to possible fraud and evasion. Regarding the work intervention, changes were made in the synchronism system of fiscal documents, according to the solution proposed from the diagnosis made and as a result a significant improvement in the timing of the fiscal documents to the National Environment was obtained.Item Ordenamento das prioridades de tomada de decisão sob a ótica do atendimento às expectativas institucionais internas: aplicação em um instituto federal(Universidade Federal de Goiás, 2016-09-08) Costa, Wstalin Sardinha da; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Souza, Eliane Moreira Sá de; Braz, Eugênio Rubens CardosoThe constant improvement of business services depends on its ability to analyze perceived quality’s most influential aspects for customer as well as for other business process’ parties. It is no different in higher education institutions, since its importance to society – high quality education can improve a country’s labor relations, technological capacity, production, and employment levels. This study intends to propose a service’s quality management analysis tool for academic internal stakeholders, in a higher education basis, of a Federal Education Institute. The chosen academic internal stakeholders were: Undergraduate students, Administrative staff, Teachers and Management Group. This paper analyzed the main quality assessment models - including Cameron’s (1978), SINAES, and Parasuraman Zeithaml, Berry’s (1985) - where the research’s variables and quality indicators were extracted from. Then, basing on Zeithaml, Parasuraman and Berry’s (1990) Quality’s Gap and Slack’s (1994) Opportunity Matrix models, the stakeholder’s attributes of importance and performance were compared. Thus, the results from the research presented Adequate, Improvement, and Immediate Action attributes in the Opportunity Matrix. Lastly, the research focused on the Immediate Action attributes – Accessibility for people with disabilities; Access to computer equipment, internet and Wi Fi; Life quality; Staff training; Cooperative environment; Students’ Moral; Problem solving ability; Availability of an efficient virtual system; Intermediation with the labor market; Fluidity of interdepartmental communication; Punctuality of Students; Use of talent and expertise; communication flow with the Management Group; Management plan compliance; Flexibility in assembling the curriculum – to propose an action plan based on BSC methodology that shows intervention initiatives for the Institute researched.Item Processo administrativo eletrônico - plano de implantação na Controladoria Geral do Estado de Goiás(Universidade Federal de Goiás, 2016-09-08) Moraes, Fausto Cruzeiro de; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Cruz, Alethéia Ferreira da; http://lattes.cnpq.br/4696821747588199; Cruz, Alethéia Ferreira da; http://lattes.cnpq.br/4696821747588199; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Severino, Maico Roris; Braz, Eugênio Rubens CardosoThis work has as a central issue the discussion of the administrative process in public organizations and proposes a model of plan of implementation the electronic process in the Comptroller General agency of the State of Goiás. The concern with the formal record of the grounds, opinions and actions of administrative acts public, materialized in administrative proceedings, leads to large volumes of paper documents, generated and handled daily, presenting challenges in transport, accommodation, storage and retrieval of these documents. Through analysis of volumes, times and expenses involving the physical administrative processes of the state of Goiás and the General of the State of Goiás Comptroller, and with the support of a modeling and process simulation tool, it became clear how the electronic administrative process can contribute to reducing paper costs and greater speed in the processing of the administrative process. Added to this, the electronic process, based on computerized system can provide administrators greater management of the processes with greater control of the status and terms related thereto, as well as contributes to increased organ transparency. This study aimed to identify how the current administrative process based on paper, can be converted to electronic through the presentation of a deployment plan for the electronic administrative procedure before the General Comptroller of the State of Goiás (GO-CGE). For making the diagnosis, it was used the documentary analysis of the corporate database of administrative procedures, provided by the Protocol of Electronic System (SEPNET) of the State of Goiás. The results indicated reduction opportunity in the processing time of the administrative procedures up to 72,5 % of total time in the state of Goiás and average reduction of up to 149 calendar days in processing times in CGE-GO. Moreover, the savings in paper volume in the state of Goiás can reach up to 10 million pages in administrative processes annually. In the case of CGE-GO, it was found possible to reduce the printing costs between R$ 5,420.28 and R$ 25,552.77 per year. Was also identified potential gains for the service of Public Transparency, offering greater publicity of the processes. This work generated as product the deployment plan model the electronic administrative process, which is one of the requirements needed for acquiring for free of the electronic process software that has been adopted by the Federal Government of Brazil.Item Modelo de gestão estratégica e participativa para institutos federais: uma aplicação no Instituto Federal de Goiás(Universidade Federal de Goiás, 2016-09-09) Ferreira, Kepler Benchimol; Machado Júnior, Eliseu Vieira; http://lattes.cnpq.br/8124167890774604; Machado Júnior, Eliseu Vieira; Souza, Eliane Moreira Sá de; Braz, Eugênio Rubens CardosoThis dissertation presents a model of strategic and participative management to higher education institutions, built from the theoretical framework of strategic management, stakeholder theory, legal framework and management models. For the application of the model, was chosen the Instituto Federal de Goiás - IFG, whose performance is through 14 units distributed by the state of Goiás. Specifically, it aimed to: identify and classify the stakeholders of IFG; analyze its Institutional Development Plan (IDP); performing an institutional diagnosis of the organization, from the proposed model; and refine the model of strategic and participatory management, with its application. The methodology of this research is outlined in four followings stages: 1) bibliographic and documentary research; 2) presentation of the essential elements of strategic management theory and stakeholder; 3) proposal of strategic and participatory management model; 4) application of the model, with case study and organizational diagnosis. As a result, it presents a proposal for a strategic management model and participatory for the institutions of higher education, improved from its application in the IFG. This model could be used by them to meet the accreditation requirements and re-accreditation of the Ministry of Education and for the preparation of IDPs, as well as a strategic and participative action, to consider the expectations of its stakeholders in managing the organization.Item Benefícios e desafios da auditoria baseada em riscos: proposta de implantação no Instituto Federal Goiano(Universidade Federal de Goiás, 2016-09-10) Brito, Guilherme Caetano; Pimenta, Daiana Paula; http://lattes.cnpq.br/9039708494014835; Pimenta, Daiana Paula; http://lattes.cnpq.br/9039708494014835; Carvalho, Claudia Regina Rosal; Campos, Flávia RezendeThe brazilian public administration has undergone several renovations in order to modernize the management. The latest reform, called Management Reform, innovated there instituit elements focused on the search for efficiency, results based management and the descentralization of activities. As a consequence, the internal control stopped focusing on the formalismo of the acts and directed its activities, in a decentralized manner trough internal audit units, for evaluation the achievement of objectives and risk management of public organizations. The audits from the perspectiva of risks is still a new topic in the public sector and was regulated only in 2015. Under the Ministry of Education there are federal institutions of higher education (FIHE) that adopt the risk-based audit (RBA) methodology for some years, however, there are no studies on the impacts of adoption of the methodology, or even on the best way to develop the implementation process. The objective of this study is to identify the benefits and challenges in the implementation of RBA in FIHE and propose an action plan for implementation RBA at the Instituto Federal Goiano (IF Goiano). Data were obtained through a questionnaire applied to internal auditors of FIHE and statiscally treated using fator analysis technque to extract factors taht represent groups of benefits and challenges in the implementation of RBA. They were extracted two factors that represent benefits and three factors that represent challenges in the implementation of RBA, especially the challenge of existence of inadequate risk management structure in the organization. Finally, it proposed na action plan for implementation of ABR in IF Goiano, containing actions to overcome the challenges previously identified.Item Compras públicas inteligentes: um modelo de análise estratégica para a gestão das compras públicas – estudo de caso do instituto do meio ambiente e dos recursos hídricos do distrito federal(Universidade Federal de Goiás, 2016-09-29) Terra, Antonio Carlos Paim; Machado Júnior, Eliseu Vieira; http://lattes.cnpq.br/8124167890774604; Machado Júnior, Eliseu Vieira; http://lattes.cnpq.br/8124167890774604; Severino, Maico Roris; Nogueira Neto, JoséPublic procurement constitute one of the most sensitive and important areas of logistics management that drives the Public Administration. Considering the theme of estimates of public procurement, expanded under the new paradigm that embraces purchasing activity, this paper aims to propose a strategic analysis model of government procurement activity, built from the concept intelligent public procurement - CPI . The concept of CPI considers a multidimensional view of public procurement activity, crafted from five dimensions: sustainability, innovation, legal frameworks, governance and efficiency. The purchasing management cycle is approached from the PDCA circuit, divided between the stages of planning, execution (operation), control and corrective actions. After modeling, application of the model (map) strategic in the Instituto do Meio Ambiente e dos Recursos Hídricos do Distrito Federal was held, making a diagnosis and proposing intervention measures aimed at improving the public procurement activities of the Institution.Item A administração da tecnologia e participação social como insumos para gestão democrática: o desenvolvimento do E-Gov e da E-Democracia(Universidade Federal de Goiás, 2016-09-29) Oliveira, Thadio Robledo Queiroz; Carvalho, Claudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Carvalho, Claudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Souza, Eliane Moreira Sá de; Castro, Sérgio Duarte deAt critical moments, societies have always sought to increase their autonomy and participation in opposition to the heteronomous forces. Such public expressions materialized in each historical epochs in different ways. Nowadays, technological developments and civic engagement in political issues enabled the deliberation and discussion of social affairs using electronic media and, therefore, enabled the omnipresence of public opinion. This dissertation studies the concepts of egovernment and e-democracy as democratic management tools and analyzes how they can be a possible solution to increase transparency in public policy management. Diagnoses the level of development of the above concepts in the Brazilian context through the analysis of the Brazilian legislative houses’ websites, through the study of eight models of maturity and by studying e-democratic platforms. To assist in the diagnosis, it is created and deployed an electronic channel for social participation named InterajoBrasil, a citizen-led interventionist platform of e-democracy, applied to the public debate on the “provisional measures” quoted in the Brazilian Senate. It is also demonstrated, in this research, other systems and e-democratic platforms applications cases, studying the theoretical and practical framework of the main concepts and tools involved. It is also pursued to evidence that there is a positive correlation between development of e-government indicators and indicators of government transparency, aiming conceptual basis to help drawing up an action plan. The action plan is addressed as an interventional proposal that seeks to improve the management of technology inputs, the use of e-government and e-democratic channels, with a view to strengthening democracy and social participation, bringing more transparency in public policy management.Item TLS: modelo para avaliação da democracia, accountability e transparência nos portais eletrônicos de transparência brasileiros(Universidade Federal de Goiás, 2016-09-29) Lara, Lorenna Dantas; Machado Júnior, Eliseu Vieira; http://lattes.cnpq.br/8124167890774604; Machado Júnior, Eliseu Vieira; Souza, Eliane Moreira Sá de; Alcalá, Symone Gomes SoaresThe need for transparency in government acts has been highly requested by the population that claims for an end to corruption in Brazil. The Brazilian public administration has been adopting regulatory practices, as well as transparency measures, to encourage social control since the Constitution of 1988. Public Transparency - which now takes place mainly through electronic portals exclusively focused on content for advertising management actions to public resources has been thoroughly studied and measured by many instances. This research aimed at devising, through thorough literature review of academic publishing in the area, an assessment model which featured elements of democracy, accountability, and transparency. The model was called TLS, for it takes theoretical, legal and social aspects into account in its assessments., A checklist parting from eight original models was obtained, with 109 assessment items divided into four dimensions, namely: content and overview; active transparency; usability and functionality and passive transparency. The model created was applied on the Goiás Transparente portal - the transparency portal of the Brazilan state of Goiás - and evaluated on a five-level scale, where the website has the third level of transparency.Item Alinhamento de estratégias de pós-graduação ao plano nacional de pós-graduação (PNPG) e ao plano nacional de educação (PNE): ações na Universidade Federal de Goiás(Universidade Federal de Goiás, 2016-09-30) Arantes, Lara Izabella Tosta; Sousa, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Carvalho, Claudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Carvalho, Claudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Cruz, Alethéia Ferreira da; Costa Filho, Bento Alves daAnalyzes the situation of the graduate at the Federal University of Goiás, especially if the offer of programs and actions are in accordance with the guidelines and wider and strategic goals contained in PGNP (National Plan for Graduate Studies) and PNE ( National Education plan) in an attempt to get a holistic view of the university, pointing out all the directly influenced sectoral actions or indirectly by institutional graduate policy. The objective of this study is to analyze the alignment between the guidelines contained in the National Education Plan, National Plan for Graduate Studies and Institutional Development Plan at the Federal University of Goiás, observe the improvement points, making a judgment of what is being done today university, proposing a plan of action that will act contributing to the planning of graduate actions developed at UFG and thus contributing to the institutional advancement, consolidated the importance of improving graduate to the expansion and concept university.The methodology also was based on data extracted from analysis of Sucupira platform Capes. The results concluded in the action plan, through a diagnosis of the UFG performs successfully and stock missing or have points of improvements aimed at further harmonization of the expectations of the academic community, the guiding rules of MEC, CAPES and society with regard to educational and technological developmentItem Desempenho do Sistema de Registro de Preços nas licitações praticadas pelo Poder Executivo do Distrito Federal(Universidade Federal de Goiás, 2016-10-03) Silva, Alan Carlos Cavalcante da; Cruz, Alethéia Ferreira da; http://lattes.cnpq.br/4696821747588199; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Souza, Eliane Moreira Sá de; Cruz, Alethéia Ferreira da; Carvalho, Claudia Reginal Rosal; Mello, Simone Portella Teixeira deThe Public Sector Management boosts the society development, using the taxes revenues to support the public policies. The Price Register System aims the wishes for the modernization provided by the Constitution. The study analyzes the Biddings and Biddings with Price Register System while the 2014 year. This works will develop strategies to enlarge the public sector performance in the state of Distrito Federal. The methodology provides a applied research. The research method aim detail aspects for the purchases, identifying the main factors for a good performance by a management diagnosis. The diagnosis found the number of common Biddings was bigger in the number of cases and about the value spending than the Biddings with Price Register System, and prioritized low price acquisitions of common goods. The proposal of action plan try finds a based strategy of a Permanent Forum for purchase planning.Item Programa Ciência sem Fronteiras: uma avaliação da política pública de internacionalização do ensino superior sob a perspectiva do paradigma multidimensional(Universidade Federal de Goiás, 2016-10-03) Cruz, Viviane Xavier de Araujo; Carvalho, Claudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Souza, Eliane Moreira Sá de; http://lattes.cnpq.br/4454182958023791; Carvalho, Claudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Cruz, Alethéia Ferreira da; Mello, Simone Portela Teixeira deThis work aimed to develop an educational assessment model applied to program Science Without Borders program, based on the multidimensional paradigm model. Therefore, it has been done a multidimensional diagnosis of the program, which was one of the government of Dilma Rousseff 's flagship and had an approximately three-billion-real investment in its first phase, based on the analysis of the meeting minutes of the Superior Council and Technical Scientific Council of Higher Education of CAPES, the DataSenado research that evaluated the perception of the scholarship holder and a survey applied to the institutional coordinators in higher education institutions. Then, indicators of efficacy, efficiency, effectiveness and relevance have been established, based on the literature and CAPES’ documents of area, to a program evaluation, in order to support the planning and formulation of government intervention, the monitoring of the second phase implementation , its revisions and adjustments, as well as decisions on the maintenance or interruption of actions in order to improve the efficiency of public spending, the quality of management and the control over the effectiveness of state action. When applying the proposed model, it was found that the program is not very efficacious and efficient, although it is quite relevant. As for effectiveness, it could not be measured due to lack of data.Item Fatores intervenientes na tomada de decisão em conselhos superiores dos Institutos Federais de Educação(Universidade Federal de Goiás, 2016-10-04) Mendonça Filho, Érison Ferreira; Francisco, Roberto da Piedade; http://lattes.cnpq.br/5992545475897238; Francisco, Roberto da Piedade; http://lattes.cnpq.br/5992545475897238; Souza, Eliane Moreira Sá de; Mello, Simone Portella Teixeira de; Francisco, Roberto da PiedadeOne of the ways to deepen representative democracy is through the institutionalization of management councils in public institutions, in order to fill the gap of participation represented in the interim between the processes choosing their representatives and thus enable stakeholders to permanent representation of their interests in decision-making. However, the mere existence of councils does not guarantee the representation of stakeholders, social control and accountability of counselors, and optimal decisions, since its composition, the profile of its members and internal deliberation dynamics can influence the results. So there is efficiency in the decision-making process, and therefore to satisfy the demands of the represented, decision-making should take place in such a way to obtain decisions based on rationality objectives assumptions. The objective of this study was to analyze the factors involved in the decision-making process in the higher councils of the Federal Institutes of Education in relation to the profile of its members, its organizational structure and the techniques used for decision-making. The methods used to obtain data were documentary and field research, the latter made by questionnaires with items in Likert scale format. It was made content analysis of the statutes and general regulations of 38 Brazilian federal institutes of education and questionnaires to 122 directors of 14 institutions. It was found that the higher councils of the Brazilian federal institutes have a composition ranging from 16 to 73 members, and most of them have 30 members; that most councilors had had previous participatory experiences; that some rationality assumptions were met, but that the availability of information, the forms of communication between members and between them and the community, and the employee decision-making method can be improved to be achieved so that more solutions are obtained satisfactory given the existing limitations of rationality.Item Gestão de resíduos químicos em instituições de ensino superior: estudo na Universidade Federal de Goiás(Universidade Federal de Goiás, 2018-01-17) Souza, Carmen Lúcia de; Severino, Maico Roris; http://lattes.cnpq.br/2546008836929749; Francisco, Roberto da Piedade; Betanho, CristianeEnvironmental preservation is a current point of view of organizations and governments concerned with meeting the new laws that contemplate sustainable development. Chemical waste is one of nature's degradation sources. Although laboratories in higher education institutions compared to industries produce lower volumes of chemical residues, their generation is more diverse and consequently their complexity also impacts the environment. In the search for the reduction of these impacts, it was verified that there are in the literature several reports of experiences of chemical waste management programs in universities, however a reference model for implementation of chemical waste management was not found. Thus, the objective of this work is to develop a generic proposal for chemical waste management in public university laboratories, based on the case of the Federal University of Goiás (UFG). For that, a bibliographical and documentary research was carried out to elaborate a generic model of chemical waste management for public universities. To validate the proposed generic model, a case study was done in the educational, research and service delivery laboratories of UFG’s School of Pharmacy and Institute of Chemistry. Data were collected through documents, interviews with professors and technicians responsible for the laboratories. In addition, work on chemical waste management of some interviewees was considered. Among the main results, it is worth highlighting the developed model that presents five pillars: prevention, minimization, safe management, environmental education and continuous improvement, and that guides the safe management of chemical residues, which comprises three stages of management: stage inside the generating laboratory; stage outside the laboratory generator and the stage outside the institution of higher education. From the application of the model at UFG, it is possible to confirm greater adherence in the laboratories of service delivery, a fact that is justified due to the inspection to which they are submitted. It is noticed that universities still need to strengthen the management of chemical waste in their laboratories. Among the contributions of this research stand out the developed generic model of chemical waste management in public universities and the presented proposals of improvement in the chemical waste management at UFG.Item Gestão de transporte intercampi: uma proposta para a Universidade Federal de Goiás - regional Goiânia(Universidade Federal de Goiás, 2018-03-23) Silva, Regina Maria da; Carvalho, Willer Luciano; http://lattes.cnpq.br/8972356606512091; Carvalho, Willer Luciano; Severino, Maico Roris; Belchior, Fernando Nunes; Longaray, André AndradeIn a context of reformist policies that have been taking place in Brazilian higher education, the process of reordering also includes changes in the institutional identities of universities, in order to meet the multiple local and regional demands. This work is aimed at the area of university transportation offered by the educational institutions themselves, analyzing the forms of intercampi transportation in Brazilian universities and other international studies. The objective of the research is to expose the feasibility of improvement and expansion of the current transportation service in the UFG, starting to offer a fixed and regular traffic line to students and servers. Formulating a new management model, according to the concepts of Banchmarking, we took as reference intermodal transport models existing in other IFES, for integration of all UFG Campuses in the Regional Goiânia, providing greater comfort and safety to the academic community. The methodology used is applied research because it involves local truths and interests. It brings a quantitative approach to understanding, characterizing and analyzing the current processes in the Transportation Division (DT) of UFG. Aiming to detail its operational aspects and present a diagnosis of the functioning of this department, the BPMN method is used with the theory of "AS IS" and "TO BE", elaborating the flowcharts of the activities. The alterations indicated are based on data received from DT referring to values of acquisition and maintenance costs of bus-type vehicles, as well as data on the number of cars trips taken and personnel. With this data a cost forecast was made to implement and execute the suggested transport service. As a result of the research, it presents aspects relevant to the implementation of this service in the UFG and also presents a management model based on the management elements currently used in the transportation sector. Finally, the redesign of the main processes and suggested new methods to perform the activities after the implementation of the proposal are presented, making a synthesis of the activities already practiced and the activities to be added with the implementation of the intercampi. As the main social contribution of this proposal, it is believed that it will be possible to add values to the organization for its academic community, such as: accessibility, security, availability, regularity, reliability, comfort, competence, credibility, courtesy and tangibility.Item Gestão dos incentivos fiscais em Goiás – uma proposta alternativa a legislação do Programa Produzir(Universidade Federal de Goiás, 2018-03-23) Matos, Vitor Gontijo Jaime de; Carvalho, Claudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Pimenta, Daiana Paula; Queiroz, Antônio Marcos deThis research aims to elaborate a proposal of intervention that consists of an alternative model to alter specific points of the “Produzir” Program legislation, aiming to correct some flaws developed by this policy, observed throughout this study, as well as to analyze the effectiveness of this program. To do so, an analysis of the efficiency of the policy, its results in relation to the generation of employment and income, its spatial distribution in the state of Goiás and the fulfillment of its objectives are necessary. This dissertation has as justification the current financial crisis experienced in Brazil and the need to investigate whether the public policies adopted by the Brazilian public administration are being managed in the best possible way. Another motivational factor of the research is present in the dichotomy between the benefits and hindrances over tax benefits, a period of intensification in the dispute of attraction and investment by the Brazilian states through the use of tax advantages. Having this as the main scope, the research consists of analyzing, in its theoretical background, the basis and history of public policies of such caliber. The methodology has a qualitative approach and the type of research consists of applied study and action research, based upon a bibliographical search on works with related themes and the study of those related to the law 13.591/2000 of the “Produzir” Program. The results of this study confirmed the enhancement of regional inequality in Goiás even with the use of tax advantages and propose a solution based on the intervention proposal model, which resulted in a package of benefits directed to the Northern region of Goiás (less dynamic), inspired by the Feincon Program - pioneer in attracting investments in the state of Goiás.Item Parceria público-privada na saúde: análise dos hospitais públicos geridos por organizações sociais(Universidade Federal de Goiás, 2018-03-23) Veras, Mariana Oliveira; Carvalho, Cláudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Carvalho, Cláudia Regina Rosal; http://lattes.cnpq.br/4883069832734425; Cruz, Alethéia Ferreira da; Campos, Flávia RezendeThe administrative reform that took place in the 1990s through the Fernando Henrique Cardoso government brought a series of changes in the State apparatus, bringing even to this structure the so-called social organization. This is a type of non-profit entity that can act in several areas of the public context, one being the health area. This scenario instigated the present study, whose purpose was to make a parallel between hospitals that were previously administered directly by the State of Goiás and are currently managed by social health organizations. Four hospitals were in this situation. Therefore, six study variables were delimited, being: average of permanence, mortality rate, total value, value of hospital services, number of hospitalizations and value of professional services. The data were collected from DATASUS and for its analysis a means test was performed to evaluate if there were significant changes after the implantation of the social health organization in the hospitals examined in this study. It was found that the significant changes were concentrated around the values. The variables: number of hospitalizations and mean length of stay did not show a significant change in relation to any hospital. There was a health unit that did not present significant changes in relation to any variable. Considering the dysfunctions perceived in this study, it was pointed out a proposal of intervention with the objective of indicating improvements to the process of supervision and monitoring carried out by the public power to the health services provided by social organizations. The focus of this proposal is directed to the improvement of the methodology used by the public administration in the evaluation of the performance of these entities.Item A ouvidoria como instrumento de participação social e transparência(Universidade Federal de Goiás, 2018-03-23) Lombardi, Leandro; Bevilacqua, Solon; http://lattes.cnpq.br/4706313748524604; Bevilacqua, Solon; Carvalho, Willer Luciano; Belchior, Fernando NunesIn modern societies, democracy can be measured by the level of society's presence in the management of public policies. Among the different channels that allow this cooperation, the ombudsman, seen as an instrument of social participation and transparency, has the competence to attend to the citizens' wishes before the institutions and, therefore, to materialize their demands in effective actions. In this study, which had the object of Case Study the Inmetro, a comparative diagnosis was made of the results presented by its Ombudsman. The Content Analysis methodology was also applied in the records sent to the Ombudsman's Office, using the Iramuteq program. As a result, a proposal for intervention was consolidated focusing on broadening the concepts of transparency and social participation in order to make the Ombudsman's Office a full channel in its activities, strengthening the citizen-institution relationship and adjusting the work performed to the needs of society.