Processo administrativo eletrônico - plano de implantação na Controladoria Geral do Estado de Goiás
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2016-09-08
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Universidade Federal de Goiás
Resumo
This work has as a central issue the discussion of the administrative process in public
organizations and proposes a model of plan of implementation the electronic process
in the Comptroller General agency of the State of Goiás. The concern with the formal
record of the grounds, opinions and actions of administrative acts public, materialized in
administrative proceedings, leads to large volumes of paper documents, generated and
handled daily, presenting challenges in transport, accommodation, storage and retrieval
of these documents. Through analysis of volumes, times and expenses involving the
physical administrative processes of the state of Goiás and the General of the State
of Goiás Comptroller, and with the support of a modeling and process simulation tool,
it became clear how the electronic administrative process can contribute to reducing
paper costs and greater speed in the processing of the administrative process. Added to
this, the electronic process, based on computerized system can provide administrators
greater management of the processes with greater control of the status and terms related
thereto, as well as contributes to increased organ transparency. This study aimed to
identify how the current administrative process based on paper, can be converted to
electronic through the presentation of a deployment plan for the electronic administrative
procedure before the General Comptroller of the State of Goiás (GO-CGE). For making
the diagnosis, it was used the documentary analysis of the corporate database of
administrative procedures, provided by the Protocol of Electronic System (SEPNET) of
the State of Goiás. The results indicated reduction opportunity in the processing time
of the administrative procedures up to 72,5 % of total time in the state of Goiás and
average reduction of up to 149 calendar days in processing times in CGE-GO. Moreover,
the savings in paper volume in the state of Goiás can reach up to 10 million pages
in administrative processes annually. In the case of CGE-GO, it was found possible
to reduce the printing costs between R$ 5,420.28 and R$ 25,552.77 per year. Was
also identified potential gains for the service of Public Transparency, offering greater
publicity of the processes. This work generated as product the deployment plan model
the electronic administrative process, which is one of the requirements needed for
acquiring for free of the electronic process software that has been adopted by the
Federal Government of Brazil.
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MORAES, F. C. Processo administrativo eletrônico - plano de implantação na Controladoria Geral do Estado de Goiás. 2016. 127 f. Dissertação (Mestrado em Administração Pública em Rede Nacional) - Universidade Federal de Goiás, Goiânia, 2016.