Arquitetura da informação no contexto de processo eletrônico digital: uma análise da usabilidade do site da prefeitura de Goiânia

Abstract

This research aims to analyze the parameters of the information organization within the scope of Information Architecture (IA), on which axes facilitate the provision of services when using the digital electronic process website managed by Goiania City Hall. It also seeks to understand the notion of IA as applied in the literature of Library Science and Information Science, establish analytical parameters for website usability, verify the website's structure from an IA perspective, and compare the aspects of the information organization within the context of the Digital Electronic Process (PED) to assess informational usability. The methodology involves descriptive research of an applied nature, with a qualitative and documentary approach, incorporating a Systematic Literature Review and Content Analysis. As a result, it is noted that the aspects of the informational organization within the context of PED on the mentioned website have some areas that could be improved, particularly concerning to the organizational and navigational system, emphasizing the limitation of the research, the fact of being exclusively used on PED, regarding to the existence of other systems and structures on the above-mentioned website, which may be explored in future studies. In conclusion, the research identified positive elements regarding the usability of the information architecture, particularly concerning to the organizational and navigational system, labeling, and search features in the context of the digital electronic process. However, it suggests further studies and improvements on this topic to contribute to the enhancement of the usability of the portal. Additionally, expanding the research to analyze other portals is recommended, as the efficiency of using a system is crucial to achieve the user’s satisfaction, especially for systems offered by public organizations, such as the Electronic Information System (SEI) and the Digital Judicial Process System (PROJUDI), among others.