Agente de suporte à decisão multicritério com soma ponderada-fuzzy em gestão pública participativa: um estudo de caso em gestão ambiental

Abstract

This paper presents a decision support agent (DSA) for participatory public management. Facing environmental management challenges and the importance of the environment, a case study was performed to analyze DSA’s outcomes, whose profile is more sensitive to environmental concerns providing the environmental manager a natural language interface with Fuzzy logic for assigning weights to the environmental aspects. The main goal of this paper is to demonstrate the importance of changing the method of assigning weights in the weighted sum by Fuzzy logic because the human being is more conditioned to rank problems out in natural language. Experiments demonstrated the use of fuzzy improves usability and, consequently, the effectiveness of DSA.