O Processo da Comunicação Organizacional das Unidades de Enfermagem de um Hospital Universitário Estudo de Caso.
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Data
2009-09-04
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Universidade Federal de Goiás
Resumo
Health organizations are social systems consist of patterned activities implemented in a
complementary, interdependent, with structures, people, technologies, processes,
services / products, culture and communication system itself. The communication tool is
responsible for coordinating and enabling dialogue between the various subsystems
that compose the organization. The hospital is one of the more complex types of
organization, due to the extensive network of activities / services it provides and
develops. Is multi-purpose space, employs large numbers of skilled professionals, has
a division of labor heavily accented. Manage it efficiently is a challenge, involving
modern management, strategy planning, organizational communication enabling the
effective deployment of actions as well as dissemination of the mission, goals,
philosophy to be made by all employees. Considering the relevance of communication
processes within the hospitals public institutions, this work aims generally describe and
analyze how it establishes the communication process between nursing units of a
university hospital and between them and their administrative sectors to which it relates.
We chose the method of case study and the study was developed in a university
hospital in Goiânia-GO with 27 nurse managers from service units of the Board of
Nursing (DE). Data collection was divided into two stages, integrating individual
interviews and semi-structured group interview, recorded, transcribed and analyzed
together with data from observations made during the interviews recorded in the field
diary. The material was treated on the basis of content analysis. The results revealed
that the intersetorial communication happens primarily through telephone calls,
personal meetings, documents for internal circulation, dealing primarily with the
demands of patients. With DE regard to situations or problems related to care,
administrative issues of conservation, building maintenance, solicitation and acquisition
of material. With the administrative sectors oriented messages to request services,
maintenance and supply of materials. Most participants stressed that communication is
efficient in its purpose of transmitting information, but is not effective in providing
behavior change in the receivers. We identified five themes for factors that hinder
communication: structural constraints of hospital, complexity of hospital organization,
features of public organizations and lack of systemic vision of nurse managers and
other servers. The factors that drive: agile movement of information, support,
hierarchical organizational structure, coordination and integration between units and
sectors, strengthening of problem situations, cooperative professional attitude, use of
informal communication. To cope with the problems encountered in research is
suggested improvement of skills of all employees and managers of hospital information
technology in the communication process, the organizational changes in order to get
more horizontal organizational structure, based on shared management model that
achieves the principles of modern management. It is recommended that future studies
be conducted among other boards, and other professional staff who are not in a
managerial role with the intention to expand the scope of the investigation
Descrição
Citação
NUNES, Fernanda Costa. The Process of Organizational Communication Units
Nursing in a University Hospital - Case Study. 2009. 177 f. Dissertação (Mestrado em Ciências da Saúde - Medicina) - Universidade Federal de Goiás, Goiânia, 2009.