Proposta de modelo para avaliação da gestão da conta vinculada de contratos de terceirização em IFES, baseada na Teoria do Stakeholder e no Performance Prism: um estudo de caso
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2018-06-07
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Universidade Federal de Goiás
Resumo
The compulsory nature of the linked account in the outsourcing contracts inserted the
Federal Public Administration in an arena in which several interests are presented: Rights of
outsourced workers, companies that provide outsourced services, needs of managers and
tax inspectors, and the public interest, their primary objective. In the expectation of aligning
such interests, we sought to apply a performance evaluation model, based on Stakeholder
Theory and Performance Prism, to the management of the linked account of outsourcing
contracts of the Federal University of Goiás - UFG. The methodology used promoted the
confrontation of perspectives of the UFG and its stakeholders related to the management of
the related account. An evaluation of managerial performance was proposed, based on the
aspects presented by Neely, Adams and Crowe (2001) in his Performance Prism theory,
namely: a) Stakeholder satisfaction; b) Contribution of Stakeholders; c) Strategies; d)
Processes; and, e) capacities. The results, in general, pointed out that the management of
the linked account has brought benefits both to the UFG and its stakeholders, mainly
regarding the feelings of greater legal certainty and reduction in the appeals, but they
showed the need for actions that improve the capacities available.
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LOPES, B. L. Proposta de modelo para avaliação da gestão da conta vinculada de contratos de terceirização em IFES, baseada na Teoria do Stakeholder e no Performance Prism: um estudo de caso. 2018. 161 f. Dissertação (Mestrado em Administração Pública em Rede Nacional) - Universidade Federal de Goiás, Goiânia, 2018.