Usabilidade e adequação dos portais de transparência dos Ministérios Públicos do Centro-Oeste do Brasil

Abstract

This study aimed to evaluate the usability and adequacy of the transparency portals of the Public Ministries in the Midwest region of Brazil, in the light of the Access to Information Law. This law is fundamental to guarantee government transparency and citizens' access to information produced by the government, whether through active or passive disclosure. Public Ministries are independent institutions that defend the legal order, individual and collective rights. Using a qualitative approach and a field study for data collection, the study highlights the importance of usability in the effectiveness of transparency portals. Systems must be designed in an accessible and understandable way, so that citizens can understand the information provided clearly. Good usability contributes to the promotion of transparency and social participation, allowing citizens to exercise their rights in public management. The analysis of the portals of the Public Ministries of the Midwest revealed significant flaws that compromise the quality and usability of these portals. These deficiencies affect citizens' ability to properly access and understand the information made available.