Compromissos em equipes de projeto de edifícios
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Data
2014-08-25
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Universidade Federal de Goiás
Resumo
The ineffectiveness and inefficiency of the commitments set out within the building project
teams cause losses as rework, delays and additional costs for the following phases of the
project and undermine interpersonal relationships. Communication is the tool used to
coordinate actions to achieve the completion of the whole project. The observation of the
process of establishing commitment allowed to recognize the dynamics of actions that
involves the commitments and the possible impacts of the quality of these commitments in the
design process. The goal of the research was to investigate how the commitments are
established through conversations and interaction between participants of the project
coordination team through Conversation Analysis technique. The research has a qualitative
and exploratory character and was developed a case study of project coordination meetings.
As results can be seen that the Conversation Analysis technique is suitable as a support for the
study of commitment, was identified what actions are more closely linked to commitment and
also suggested guidelines for practitioners to value the time of commitments establishment. In
the academic field, the research contributes to enhancing the theme of communication and
interaction in Construction, approach still recent in Brazil and worldwide. To the practice of
managing the design process, the research presents a technique that can help agents to
improve their communication skills and grasp its commitments as set out in the workplace by
providing means to assess and adjust the process while developing.
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SANTOS, Vinícius Carrião dos. Compromissos em equipes de projeto de edifícios. 2014. 189 f. Dissertação (Mestrado em Engenharia Civil) - Universidade Federal de Goiás, Goiânia, 2014.