Percepção do farmacêutico sobre a dispensação na atenção primária à saúde

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Universidade Federal de Goiás


Introduction. Medicine dispensing is an exclusive act of pharmacist where it is the delivery and do guidance about medicine using. This process can identify and resolve problems related to pharmacotherapy and to promote the rational drug use. Although medicine dispensing is part of pharmaceutical services policy, it is still rarely performed, especially considering the primary health care (PHC). In order to carry out medicine dispensing according to public policies and current legislation, the pharmacist has to demonstrate competencies in patient-centered care. Aim. The aim of this study was to evaluate pharmacists’ perception of medicine dispensing practice in the primary health care. Methods. This was a qualitative study, in which a semistructured interview was administered to explore pharmacists’ opinion and experiences on dispensing in PHC. The interviews were conducted following a script of questions and audio-recorded. The number of interviews was based on thematic saturation criteria. The data collected was transcribed and analyzed using the thematic content analysis. The study was approved by the Ethics Committee of the Federal University of Goias. Results. Seven pharmacists were interviewed, and the following thematic categories were identified: drug management; drug dispensing; pharmaceutical education. Medicine management and dispensing were mentioned as the main pharmaceutical services performed. However, these are hampered by poor facility conditions, lack of medicine, and problems related to service users, multidisciplinary team, manager and pharmacist assistant who was most of the times responsible for dispensing medicine. In addition, the interviewees pointed out that pharmaceutical education received during the undergraduate course was scarce, mentioning two disciplines in this regard: pharmacology and internship. Most pharmacists referred in the interview that the undergraduate course made only a small contribution to professional practice, resulting in limited knowledge and lack of confidence by the professionals, who admit that medicine delivery, instead of medicine dispensing, is currently performed. On the other hand, most of the interviewees recognized the necessity of a continuing education, such as a master’s degree course. Conclusions. In light of this, in their daily practice, the pharmacists have a distant relationship with the patients, and are dedicated to the management of medicines, whereas pharmacist assistants are in charge of medication dispensing. This professional believes that the Pharmaceutical Education in graduation was deficient. However, feel the need and are interested in Continuing Education. Therefore, investments in continuing education in medicine dispensing is required, to encourage pharmacists to perform it safely and committed to patients’ health.



SOUSA, J. T. M. Percepção do farmacêutico sobre a dispensação na atenção primária à saúde. 2016. 126 f. Dissertação (Mestrado em Assistência e Avaliação em Saúde) - Universidade Federal de Goiás, Goiânia, 2016.