A cultura organizacional de uma instituição pública de saúde: ferramenta para a compreensão de fenômenos organizacionais complexos
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Data
2014-10-21
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Universidade Federal de Goiás
Resumo
The implementation of the Brazilian National Health System has brought several
challenges to the management of health. Due to the decentralization of services, the role
and the relationship between the three federative agents have dramatically changed.
Seeking for alternatives to better cope with this setting, the cultural studies are thought to
be relevant in aiding the understanding of the complex organisational phenomena. This
study aimed to analyse the organisational culture’s elements of a public health institution
according to Hofstede and Schein. It is an exploratory case study employing a qualitative
methodology. Data triangulation was performed, using in-depth interview, focus group,
documental analysis and unsystematic observation. Data treatment involved content
analysis. The results suggest that practical elements of the institution’s culture (symbols,
heroes and rituals) converge on the following values: the technicism, the assistance, and
the hierarchy. It was concluded that such a cultural system exalts the professional
qualification, is focused on work processes, and suffers from the consequences of health
underfunding. These implications may act as barriers to the institution’s performance, such
as the difficulty in communication and interlocution, apolitical behaviour, negligence in
results seeking, and the uncritical and isomorphic reproduction of national policies. It is
suggested the drawing of management strategies supported in organisational theories that
may equalize the actual values and cultural practices of the institution.
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JORDÃO, Rodrigo Aquino. A cultura organizacional de uma instituição pública de saúde: ferramenta para a compreensão de fenômenos organizacionais complexos. 2014. 100 f. Dissertação (Mestrado em Saúde Coletiva) - Universidade Federal de Goiás, Goiânia, 2014.