Proposição de ferramenta de gestão pós obra a partir dos registros de solicitação de assistência técnica

Abstract

This study seeks to present the construction, application and validation of a management tool based on records of technical assistance requests. The methodology included a data survey in order to better understand post-work processes in construction companies, as well as case studies in two construction companies located in Goiania, GO, Brazil. More than 3,000 data allowed a discriminative analysis by service category, a proposal to analyse the pathologies’ cause, an application of the FMEA technique and the construction and validation of an electronic tool for the management of technical assistance data. The services that generate the most technical assistance requests are the water/sanitary installations. About 44% of the pathological manifestations detected may have arisen from the execution. The FMEA identified that the requests with higher risk priority are mainly claims related to wall and floor coverings. The electronic tool showed the data systematization and the importance of various possible analyses based on the correct recording of post-work information.