Avaliação da maturidade em inovação de processos industriais

Abstract

This article presents a model for assessing maturity in process innovation in small and medium-sized industrial companies is presented. To this end, it includes defining key criteria and indicators such as organizational culture, process management, skills and strategies, tools and technologies, governance, and customers and markets. The tool also incorporates multi-criteria decision-making method (ELECTRE TRI) pessimistic and optimistic categorization procedures to offer a more robust and comprehensive analysis, which showed an accurate classification of alternatives into different innovation categories, facilitating strategic action. prioritization.