Indicadores de desempenho em laboratórios de genética forense no Brasil

Abstract

Performance indicators are essential tools for monitoring, evaluating, and improving organizational processes, providing objective data for decision-making and continuous improvement. This study aimed to investigate the application of these metrics in the forensic genetics laboratories of the Integrated Network of Genetic Profile Databases (RIBPG). The research was conducted through a questionnaire sent to the quality managers of the laboratories via the Steering Committee. Of the 28 questionnaires analyzed, 68% reported using indicators to monitor their management systems, with a focus on proficiency tests (89%) and contamination control (89%), highlighting attention to technical quality and regulatory compliance. However, 32% still do not adopt these tools, indicating challenges in implementing structured management systems. Metrics related to customer satisfaction (17%), risk analysis effectiveness (17%), and collaborative exercises (11%) were the least used, revealing gaps in strategic management and interinstitutional collaboration. The low adherence to risk analysis reflects the need for training and specific tools to integrate this practice into laboratory processes. The high frequency of rework due to non-compliant work (83%) highlights the effort to correct errors. Thus, the comparative analysis of indicator usage reveals both the progress of many RIBPG laboratories and the need to encourage and support those that have not yet adopted these practices, aiming for greater uniformity and improvement of the management system throughout the forensic network.