Doutorado em Administração (FACE)
URI Permanente para esta coleçãohttp://200.137.215.59/tede/handle/tede/9165
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Item type: Item , Governance Practices in Judicial Context(Universidade Federal de Goiás, 2025-11-25) Chaves, Leandra Vilela Rodrigues; Sousa, Marcos de Moraes; http://lattes.cnpq.br/2038056571074237; Sousa, Marcos de Moraes; http://lattes.cnpq.br/2038056571074237; Najberg, Estela; https://lattes.cnpq.br/9181719235039514; Ferreira, Vicente da Rocha Soares; https://lattes.cnpq.br/7161449889210404; Buta, Bernardo Oliveira; https://lattes.cnpq.br/7828338093115668; Akutsu, Luiz; https://lattes.cnpq.br/1600956261097499A complexidade e a diversidade da sociedade contemporânea têm um impacto significativo na prestação de serviços públicos. Isso exige que os gestores implementem soluções estratégicas que priorizem os recursos tecnológicos, a fim de atender a uma gama cada vez maior de demandas. Para atingir esses objetivos dentro desse panorama, a governança e a gestão são instrumentos cruciais para transformar o setor público, incluindo o judiciário. A teoria institucional fornece uma estrutura abrangente para analisar esse contexto, particularmente no que diz respeito a estruturas, processos de trabalho e funções gerenciais a partir de uma perspectiva de governança. Essa estrutura pode impactar positivamente o desempenho organizacional, a prestação de serviços e a confiança no judiciário, uma área que ainda é pouco estudada. Esta tese está organizada em três artigos: dois teóricos e um empírico. Seu objetivo é elucidar aspectos relacionados à gestão do judiciário, à governança judicial e à inter-relação entre esses conceitos, propondo inclusive, uma abordagem que situa os dois construtos como sendo duas faces do mesmo fenômeno. Por meio de entrevistas com juízes e funcionários do Tribunal de Justiça de Goiás (TJGO), ela também busca identificar práticas de governança judicial com base nas percepções dos gestores. Como produto técnico da tese, foi desenvolvido um manual de práticas de governança para a gestão, a fim de ajudar os gestores a compreender e realizar ações relacionadas à gestão de pessoas e processos de trabalho. De acordo com juízes e funcionários, as entrevistas forneceram insights valiosos e contribuições teóricas para o campo, particularmente no aprimoramento da compreensão da governança judicial e na identificação de práticas relacionadas. No entanto, esta pesquisa tem algumas limitações. Primeiro, há potencial para viés devido à predominância de avaliações positivas do TJGO. Isso pode estar relacionado à vasta experiência dos entrevistados em cargos de gestão, muitos dos quais ainda ocupam. Além disso, a ausência de pesquisas de satisfação voltadas para o público em geral sobre a prestação de serviços judiciais, juntamente com o foco exclusivo nos funcionários internos nas entrevistas, pode resultar em respostas predominantemente positivas. Pesquisas futuras devem explorar mais a fundo as novas atividades desenvolvidas pelo judiciário, particularmente a definição e execução de políticas públicas normalmente atribuídas ao poder executivo. Estudos comparativos devem aplicar o questionário a outros tribunais. As implicações da demanda constante por maior rapidez processual na saúde dos juízes e funcionários, bem como o impacto do uso de ferramentas tecnológicas na adjudicação de casos, devem ser analisadas.Item type: Item , Proposição de artefato para superar barreiras da transferência de conhecimento na produção de leite(Universidade Federal de Goiás, 2025-08-18) Silva, Larissa De Paolis da; Freitag, Maria Salete Batista; http://lattes.cnpq.br/3094358031059703; Freitag, Maria Salete Batista; http://lattes.cnpq.br/3094358031059703; Rossi, Ricardo Messias; http://lattes.cnpq.br/7803210668880380; Paulo, Alex Fabianne de; http://lattes.cnpq.br/9690861410844635; Chaves, Marcirio Silveira; http://lattes.cnpq.br/1149445153608393; Curado, Carla Maria MarquesEmbargadoItem type: Item , Atitudes e comportamentos: avaliação de influenciadores digitais fitness com o uso de inteligência artificial(Universidade Federal de Goiás, 2024-10-03) Carvalho, Ricardo Marques de; Coelho, Ricardo Limongi França; http://lattes.cnpq.br/9466882455242939; Coelho, Ricardo Limongi França; http://lattes.cnpq.br/9466882455242939; Silva, André Luiz Barbosa da; http://lattes.cnpq.br/6090141263144362; Rossi, Ricardo Messias; http://lattes.cnpq.br/7803210668880380; Fagundes, André Francisco Alcântara; http://lattes.cnpq.br/4605993276758331; Codá, Renato Calhau; http://lattes.cnpq.br/1805507723221001EmbargadaItem type: Item , Disclosure ESG: abordagens teóricas, métodos de avaliação e evidências empíricas(Universidade Federal de Goiás, 2025-07-01) Damasceno, João Pedro Tavares; Najberg, Estela; http://lattes.cnpq.br/9181719235039514; Najberg, Estela; Pereira, Ana Karine; Garcia, Alexandre Sanches; Carmo, Carlos Henrique Silva do; Brito, Renata Peregrino deIn a context marked by increasing demands for more responsible and transparent business practices, this dissertation, structured in the form of scientific articles, aims to investigate the phenomenon of ESG (Environmental, Social, and Governance) disclosure through different theoretical, methodological, and empirical approaches. It seeks to understand the factors that influence the disclosure of sustainable practices by organizations and to assess the authenticity of the information disclosed. The study begins with a bibliometric analysis of the international scientific literature on the topic, identifying trends, gaps, and predominant theoretical foundations. Based on Legitimacy Theory and Stakeholder Theory, a conceptual model is proposed that integrates governance and communication constructs as explanatory pillars of ESG disclosure. Subsequently, a methodology is developed to measure the level of disclosure, based on the comparison between sustainability reports and news published in the media, using a structured scoring logic. This methodology is applied to a sample of Brazilian state-owned and private companies operating across various economic sectors, revealing distinct patterns of engagement with ESG transparency, with greater consistency observed between discourse and practice among state-owned enterprises. Finally, the study investigates the factors that foster authentic organizational engagement with sustainability, highlighting the role of governance (Legitimacy Theory) and communication (Stakeholder Theory). The results contribute to the theoretical advancement regarding the motivations and forms of ESG disclosure, offer a practical tool for critically assessing organizational transparency, and strengthen the debate on the reliability of corporate sustainability practices. The dissertation concludes by emphasizing the importance of integrated approaches that combine theory, method, and empirical application in the field of corporate social and environmental responsibility.Item type: Item , E-storytelling as symbolic value generator for the artisanal food products market(Universidade Federal de Goiás, 2025-05-09) Oliveira Júnior, João Ricardo de; Coelho, Ricardo Limongi França; http://lattes.cnpq.br/9466882455242939; Coelho, Ricardo Limongi França; http://lattes.cnpq.br/9466882455242939; Oliveira, Josiane Silva de; http://lattes.cnpq.br/2439136270325511; Silva, André Luiz Barbosa da; http://lattes.cnpq.br/6090141263144362; Eastman, Jacqueline Kilsheimer; Grigsby, Jamie L.Embargada.Item type: Item , Conexões emocionais e comportamentais: fatores que impactam a intenção de recompra em serviços de telecomunicações no Brasil(Universidade Federal de Goiás, 2025-05-16) Oliveira, Leandro Divino Miranda de; Almeida, Marcos Inácio Severo de; http://lattes.cnpq.br/0865990897384538; Almeida, Marcos Inácio Severo de; http://lattes.cnpq.br/0865990897384538; Silva, Jéssica Traguetto; http://lattes.cnpq.br/8999215679206078; Soares, Juliano Lima; http://lattes.cnpq.br/8102702369236993; Araujo, Clécio Falcão; http://lattes.cnpq.br/7619984860628561; Porto, Rafael Barreiros; http://lattes.cnpq.br/3828329623406808This thesis aimed to analyze the interrelationships between service failures, emotional reactions, customer satisfaction, and negative word-of-mouth communication, with the goal of understanding how these factors impact repurchase intention in the context of telecommunications service provision. A theoretical model was proposed, based on structural equation modeling using the PLS-SEM technique, with the purpose of investigating consumers’ behavioral responses in the context of telecommunications service providers. The research adopts a quantitative approach, characterized as a descriptive and explanatory study, and involved 585 respondents, all consumers of telecommunications providers from different regions of Brazil. The results confirmed that service failures negatively impact emotions, word of mouth, and repurchase intention, with satisfaction acting as a key mediator of these effects. Positive emotions also played a mediating role, although with less influence. The study extends the Expectation-Confirmation Theory by integrating emotional and behavioral variables. From a practical perspective, it highlights the importance of effective customer experience management. The findings reinforce satisfaction as a central link between expectations, perceptions, and future behavior.Item type: Item , Imersão social e bricolagem espacial no empreendedorismo em comunidades tradicionais(Universidade Federal de Goiás, 2024-12-12) Fortes, Gustavo Passos; Borges Júnior, Cândido Vieira; http://lattes.cnpq.br/4803860037213326; Borges Júnior, Cândido Vieira; http://lattes.cnpq.br/4803860037213326; Rosim, Daniela; http://lattes.cnpq.br/0582579547157335; Freitag, Maria Salete Batista; http://lattes.cnpq.br/3094358031059703; Borges, Alex Fernando; http://lattes.cnpq.br/3169726160487491; Guimarães, Liliane de Oliviera; http://lattes.cnpq.br/5278212666838086Embargada.Item type: Item , Condições de trabalho: uma proposta de indicador das condições de emprego para pessoas com deficiência no Brasil(Universidade Federal de Goiás, 2025-01-27) Macêdo, Kadny Jordany Villela de; Monsueto, Sandro Eduardo; http://lattes.cnpq.br/5484881117429853; Monsueto, Sandro Eduardo; Bichara, Julimar da Silva; Antigo, Mariangela Furlan; Almeida, Marcos Inácio Severo de; Alves, ThiagoEmbargado.Item type: Item , A jornada do consumidor vegano sustentável(Universidade Federal de Goiás, 2024-12-04) Lula, Celyce de Sousa Gonçalves; Barboza, Renata Andreoni; http://lattes.cnpq.br/5592680996924897; Coelho, Ricardo Limongi França; http://lattes.cnpq.br/9466882455242939; Coelho, Ricardo Limongi França; Almeida, Stefânia Ordovás de; Becker, Larissa Carine Braz; Oliveira, Josiane Silva de; Rosim, DanielaEmbargada.Item type: Item , Imigração e Aprendizagem do Empreendedorismo em uma Perspectiva Cultural(Universidade Federal de Goiás, 2024-09-30) Manso, Fernanda Paula Arantes; Freitag, Maria Salete Batista; http://lattes.cnpq.br/3094358031059703; Freitag, Maria Salete Batista; Borges Junior, Cândido Vieira; Rossi, Ricardo Messias; Lopes, Fernanda Tarabal; Falcão, Roberto Pessoa de QueirozEmbargoedItem type: Item , Coprodução escolar no desenvolvimento da cidadania(Universidade Federal de Goiás, 2024-12-11) Silva, Lucélia Rocha da; Sousa, Marcos de Moraes; http://lattes.cnpq.br/2038056571074237; Ferreira, Vicente da Rocha Soares; http://lattes.cnpq.br/7161449889210404; Ferreira, Vicente da Rocha Soares; Farias, Josivânia Silva; Emmendoerfer, Magnus Luiz; Araújo, Paulo Henrique Cirino; Najberg, EstelaThis thesis, composed of three articles, examines how co-production encouraged in the school context contributes to the socialization of attitudes and behaviors oriented toward collective value among high school students. The first article connects the objectives of school education with those of socialization and co-production. The second article explores the incentives provided by schools that influence students, parents, and the school community to co-produce public value. Finally, the third article identifies the socialization processes associated with coproduction, considering previously implemented school incentives. Broadly, the thesis highlights the role of co-production as a key element in integrating the three domains of education – qualification, socialization, and subjectification – in an interdependent manner. Although based on data from a local context, the research offers insights for authorities to expand co-production, particularly through incentives at the educational level. Additionally, the thesis contributes to the development of projects and services that engage largely inactive citizens, who often consume and demand public services but perceive their influence on public policies as limited. It also proposes indicators that reveal the value of co-production for the quality of public services and the revitalization of democracy.Item type: Item , A institucionalização da inovação: o uso da inteligência artificial no judiciário brasileiro(Universidade Federal de Goiás, 2024-09-26) Moraes, Thiago Maia Sayão de; Sousa, Marcos de Moraes; http://lattes.cnpq.br/2038056571074237; Sousa, Marcos de Moraes; Najberg, Estela; Ferreira, Vicente da Rocha Soares; Torres, Miguel Augusto Rodrigues Matos; Chaves, Luciano AthaydeAdministration of Justice is a topic with ample opportunity for research and is associated with the context of studies on innovation in the public sector. This thesis motivates this thesis to analyze the institutionalization of innovation in the Brazilian Judiciary. Considering the recent advancements in the application of artificial intelligence, this study includes the institutionalization of this innovation at the locus of labor justification. Therefore, after the introduction that will be presented in Chapter 1, three other associated chapters are presented, written in article format, which aims to meet specific objectives to achieve the central objective of this study. Chapter 2 is a theoretical essay that presents the paradox of innovation and institutionalization, offering an amplified view of possible theoretical paths and adding path dependence as a theoretical lens suggestive of the past orientation of justice to explain innovation in organizations. Chapter 3 presents a historical approach to innovation in the judiciary, providing a historical recap of the case of artificial intelligence and a documentary analysis of innovation in the Brazilian judiciary, focusing on the Labor Courts. In this sense, it reinforces the central position of the National Council of Justice (CNJ) in innovation and presents artificial intelligence as a maturing and unfolding of knowledge related to probability that has occurred over decades. Thus, the clear development of AI in the Brazilian judiciary explains the orientation toward efficiency, supported by the CNJ. Chapter 4 presents a current empirical perspective of how the institutionalization of innovation in the judiciary unfolds, considering interviews with actors in the judiciary. In this practical view, it considers adaptations of innovation in justice organizations associated with mechanisms in path dependence to explain its institutionalization. Finally, chapter 5 provides the general conclusion of the study, whose main findings focus on an explanatory analysis of the institutionalization of innovation in the Brazilian judiciary, including the recent application of artificial intelligence in this field.Item type: Item , Desempenho, acesso e litigiosidade: discussões metodológicas acerca da quantificação do acesso à justiça(Universidade Federal de Goiás, 2022-07-13) Sátiro, Renato Máximo; Sousa, Marcos de Moraes; http://lattes.cnpq.br/2038056571074237; Sousa, Marcos de Moraes; Yeung, Luk Tai; Correia, Pedro Miguel Alves Ribeiro; Ferreira, Vicente da Rocha Soares; Najberg, EstelaIt is observed that organizational performance is one of the most important concepts for research in Administration; the Public Power is not immune to this finding. In spite of the importance of studying the elements relating to the Powers of the State and – notably – of the Judiciary, it is observed that there are few studies that deal with the aforementioned Power, even more scarce the studies that deal with the object in a quantitative way. One of these fields of research deals with access to justice, perhaps the most basic element of a so-called democratic regime and which, invariably, permeates the realization of all other rights provided for in a given legal order, but which, in the same way, has not received due attention from science. Based on the above, the objective of the present study is to analyze the performance of justice organizations in Brazil from the perspective of access to justice. The results indicate that the issue of judicial access is a multidisciplinary and complex factor, for which several issues compete. Issues related to the very structure of the Judiciary; issues related to the inadequacy of the legal framework edited under the aegis of an individualistic social conception of conflict; issues still linked to the lack of effectiveness of the Executive and Legislative powers, which transfer certain responsibilities to the Judiciary, among several other factors.