Percepções dos colaboradores sobre a terceirização da armazenagem: estudo de caso em um centro de distribuição do segmento alimentício

Abstract

Logistics outsourcing is a strategic lever for companies seeking to enhance productivity, operational efficiency, and cost reduction, with warehouse management playing a critical role in overall supply chain performance. This research aims to analyze employees' perceptions of the factors, impacts, and outcomes associated with warehouse outsourcing in logistics management through a case study conducted in a food industry distribution center. Adopting a mixed-methods approach, the research integrates a literature review, bibliometric analysis, structured questionnaires, and semi-structured interviews with managers involved in the decision-making process. The findings reveal that outsourcing generates significant operational gains, particularly in terms of productivity, flexibility, and responsiveness to market demands. However, challenges related to governance, operational control, communication, and strategic alignment between the client company and the logistics service provider were also identified. As its primary contribution, this study proposes a conceptual model for analyzing the impacts of logistics outsourcing across operational, managerial, and strategic dimensions, as well as a decision-support matrix for logistics model selection. These tools contribute to understanding the opportunity costs associated with outsourcing and support decision-making in complex logistics environments. The findings suggest that outsourcing performance does not depend exclusively on operational execution but also on the quality of governance and the alignment between the parties involved, with these factors being critical determinants of the success of the outsourcing model.