Burocracia e padronização de processos: percepções dos indivíduos envoltos à gestão dos programas de pós graduação stricto sensu no Brasil

Abstract

This study aimed to investigate the perceptions of those responsible for managing stricto sensu postgraduate programs (PPG) regarding bureaucracy and process standardization. The theoretical foundation includes perspectives on bureaucracy, such as those of Weber (2002), Tragtenberg (1974), Fernando Cláudio Prestes Motta (1981), and Monteiro and Adler (2022), with a framework for process management. Furthermore, a systematic integrative literature review (Botelho, Cunha, and Macedo, 2011) was conducted on higher education Academic Secretariats between 2013 and 2024, and another on Process Management and Bureaucracy. This is an exploratory and descriptive study, both qualitative and quantitative in nature. The data collection instrument used in the research was a semi-structured form sent via email to stricto sensu graduate programs operating in Brazil, obtaining four hundred and eighty-four respondents. The results allowed us to observe that those responsible for the Graduate Programs presented contradictions regarding their understanding of Bureaucracy and its relationship to process standardization, while criticizing Bureaucracy and highlighting the importance of standardization of procedures, the latter of which derives from Bureaucracy itself. The research allowed the development of a Manual of Procedures and Standard Operating Processes containing the main critical processes, mapped Technical and Technological Product of the research, which can be used by the academic secretariats of graduate programs. from the Federal University of Catalão and, if there is interest, it can be extrapolated to other universities.