Percepção da qualidade no ensino superior: análise discente de uma IES filantrópica

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Universidade Federal de Goiás


The objective of this study is to highlight the students' perception of the relationship between organizational management strategy indicators and innovation with the quality of teaching at a philanthropic IES. To measure the quality of teaching, an adaptation was used with theoretical indicators on the Organizational Management Strategy and innovation with the addition of the HEDPERF model by Firdaus (2006). As a statistical model to support and analyze the collected data, Structural Equation Modeling (SEM) analysis techniques were applied in order to explain the relationship between dependent and independent variables simultaneously, through Partial Least Square (PLS). The management results that both the Organizational Strategy and Innovation Performance are associated with the perception of Teaching Quality in a philanthropic IES. This contribution to the literature by providing a survey on the respect of measurement in Brazil from the point of view of disks, considering only the criteria of organizational management strategy and innovation quality. In a similar way, the research brings practical contributions in the sense of highlighting which points of improvement to be observed by the institutional management an end of evolution in the provision of educational services. Therefore, as research limitations, we highlight the restriction of the selected sample and the impossibility of generalizing the results, since only one educational institution that fits into this category of philanthropic HEI was evaluated. Another restriction concerns the investigated factor, as this study considered exclusively the student's perspective, discarding the others.



ASSUNÇÃO, A. R. Percepção da qualidade no ensino superior: análise discente de uma IES filantrópica. 2022. 82 f. Dissertação (Mestrado em Ciências Contábeis) - Faculdade de Administração, Ciências Contábeis e Ciências Econômicas, Universidade Federal de Goiás, Goiânia, 2022.