Atendimento na Rede de Atenção à Saúde: a percepção de usuárias em Goiânia-GO

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Universidade Federal de Goiás


This work aims to analyze the care in the Health Care Network in the light of the principles of the Unified Health System - SUS, under the perception of users in Goiânia, Goiás. This is a qualitative, exploratory and descriptive research. The survey sample consisted of 20 participants: hypertensive women attending SUS health units in Goiania, Go. Data collection occurred between December 2013 and December 2014. Research approved by the Ethics Research Committee at the Maternal Child Hospital. CEP-HMI, Opinion 29/2013 and meets regulatory guidelines and research involving human subjects standards, according to the 466/12 Resolution of the National Health Council. Results: The perception of hypertensive users in Goiania, Go, was inadequate in seven categories studied: the service does not occur Universal and integral manner, with emphasis on gaps in access to care; in relation to Equity, the singularities of each user are not observed leading him to turn to, in some cases to the judiciary for service to their health claims; the phone appointment of consultations (0800) at public health services frontally violates the principle of regionalization promoting the discontinuation of Clinical Follow-up and the principle of territoriality; the hierarchy has hardened approach which further limits access by users; social participation, in Goiania, lacks physical spaces and more stimuli, through the media; the scenario is unfavorable for good quality clinical practice, and for this reason it is necessary to strengthen pedagogical approaches in medical school, which reiterate the importance of care centered on the person, adopting humane attitude, ethics, based on high standards of excellence - empowerment Medical Education. The information enables managers reflect about actions to be developed and work out a plan to minimize the bottlenecks that hinder the quality of care. From this perspective, health professionals, multi-mode can plan simple actions of health education in the various spheres of primary health care aimed at health promotion.



SOUZA-SILVA, J. C. Atendimento na rede de atenção à saúde: a percepção de usuárias em Goiânia-GO. 2015. 199 f. Dissertação (Mestrado Profissional em Ensino na Saúde) - Universidade Federal de Goiás, Goiânia, 2015.