Controle eletrônico, metas e intensificação do trabalho na empresa bancária Banco do Brasil
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2015-12
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Resumo
The bank work, heavily routinized during the 1980s and mid-1990s in the financial company Bank of Brazil, involved the adoption of types of control established around the manual supervision of activities. By establishing, in 1995, the new order in the workplace, the financial institution tried to create new control mechanisms based on the use of information and communication technologies (ICTs) and human resource management. This research aimed to understand the changes in work in the banking business from the creation of new forms of control in the workplace. Thirty (30) semi-structured interviews with workers in our financial state in Goiania, Brasilia, Sao Paulo and Florianópolis were performed. Interviews were conducted in 2007 and 2008. Subsequently, between 2011 and 2013, we resumed the investigation in the banking company documents and analyzing management reports. The control through systems - electronic control, on-line control - expanded and differentiated along the introduction of ICTs. The transformation of agencies at local, par excellence, sales of products and services brought as one of the consequences, in addition to the intensification of work, the imposition of targets programs to the logic of selling in increasing scale market.
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Controle eletrônico, Intensificação do trabalho, Trabalho bancário, Tecnologia, Electronic control, Labour intensification, Banking work, Technology
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SANTOS, Cleito Pereira dos. Controle eletrônico, metas e intensificação do trabalho na empresa bancária Banco do Brasil. Revista da ABET, João Pessoa, v. 14, n. 2, p. 290-309, jul./dez. 2015.