Barreiras no compartilhamento de conhecimento em ambientes corporativos

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Universidade Federal de Goiás


In the work in question, the importance of an informational culture focused on the storage and sharing of information and knowledge is discussed, identifying and knowing the informational assets used by the company in addition to its management, through specialized tools, providing better means for to have access to information necessary to proceed with the routines established by the company. The work addresses the difficulties faced with the sharing of information and knowledge within organizational environments, based on the means available / used for sharing information between departments and employees, whether formal or informal, based on one or more informational gaps faced. by the collaborators. The objective is to identify and understand the nature of informational barriers that are currently part of the coexistence of employees of the support department of company Y, among the points addressed are the survey of difficulties in sharing information between members of the department, understanding of the means used to share information and knowledge and the reasons for choosing such platforms, in addition to identifying alternative ways to search for information and proposing strategies to improve the quality of information and knowledge sharing among employees. The qualitative research was carried out in three stages, namely: bibliographic research where several scholars were used in the areas of GC, GI, barriers and information flows, to support the methodologies applied in the work in question, the methodology was also used of observation, more specifically participant observation to collect information about behaviors within the support department of company Y along with the same ones that compose it, and the focused research methodology, emphasizing the subject studied within this work in an objective way. It was observed that with the research, it was possible to achieve all the proposed objectives, which allowed us to conclude that the support department of company Y lacks methodologies and informational platforms that assist in the access and sharing of information within the support department, providing less stress so that your employees can continue with their daily tasks, giving continuity to their services without interruptions.



Gestão da informação e do conhecimento, Acesso a informações, Compartilhamento de informações, Barreiras informacionais, Fluxos de informação, Information and knowledge management, Access to information, Information sharing, Information barriers, Information flows


LELIS, Diego Vieira. Barreiras no compartilhamento de conhecimento em ambientes corporativos. 2022. 79 f. Trabalho de Conclusão de Curso (Bacharelado em Gestão da Informação) – Faculdade de Informação e Comunicação, Universidade Federal de Goiás, Goiânia, 2022.