Implementação da ITIL e COBIT como estratégias para melhoria da gestão de serviços de TI

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Data

2024-12-12

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Universidade Federal de Goiás

Resumo

This paper aims to implement ITIL and COBIT strategies to improve IT Service Management in a fictional company. The research includes a detailed analysis of the company’s IT infrastructure, identifying gaps in systems, processes, and security controls, as well as developing a plan for the implementation of ITIL and COBIT best practices. The goal is to align IT with the company’s strategic objectives, promoting increased security, operational efficiency, and IT governance. The methodology involves a literature review on ITIL and COBIT, analysis of the IT infrastructure, identification of improvement areas, and the creation of an implementation plan. IT governance is treated as a set of practices that ensures alignment of IT with organizational objectives, along with continuous performance monitoring. The application of ITIL and COBIT frameworks aims to optimize IT management by minimizing risks and enhancing organizational efficiency. The implementation was organized in phases such as analysis, planning, execution, testing, and continuous monitoring, ensuring compliance and effectiveness of the changes. Additionally, Google Colab and Python were used to create graphs and analyze data related to the implementation, utilizing the Matplotlib library to generate performance charts and success indicators. These graphs helped visualize the evolution of IT processes and identify areas requiring adjustments, facilitating strategic decision-making. The experience gained can serve as a model for other companies looking to improve their IT governance and operational efficiency.

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Palavras-chave

ITIL, COBIT, Governança de TI, Gestão de serviços de TI, Segurança da informação, IT governance, IT service management, Information security

Citação

RIBEIRO, Pedro Henrique Fernandes. Implementação da ITIL e COBIT como estratégias para melhoria da gestão de serviços de TI. 2024. 16 f. Trabalho de Conclusão de Curso (Bacharelado em Engenharia de Computação) - Escola de Engenharia Elétrica, Mecânica e de Computação, Universidade Federal de Goiás, Goiânia, 2024.