Informação de custos e poder de barganha na negociação comprador-fornecedor: experimento com base na teoria da troca social
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Data
2013
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Resumo
This research investigates the influence of Total Cost of Ownership (TCO) in buyer-supplier negotiation in different power settings. The study replicates Abbeele et al. (2009) paper, with adjustments, in Brazil, and uses Social Exchange Theory as a theoretical support. We conducted a laboratorial experiment similar to that of Abbeele et al. (2009), regarding a simulated negotiation process for leasing a machine, in which researchers controlled both cost information and bargaining power of the buyer. The results of our experiment confirm the findings of Abbeele et al. (2009) about the importance of cost information in buyer-supplier negotiations. Cost information moderates the effect of power on negotiation outcomes, reducing the performance disadvantage of less powerful buyers, and also moderates the relation between power and negotiation behavior. Therefore, the findings of this study show the importance the total cost of ownership to the negotiation as moderator of a possible bargaining power deficit.
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Negociação, Negotiation, Informações de custo, Custo total da propriedade, Poder, Troca social, Cost information, Power, Total cost of ownership, Social exchange theory
Citação
CANECA, Roberta Lira; ZANOLLA, Ercilio; SILVA, César Augusto Tibúrcio; LUSTOSA, Paulo Roberto Barbosa. Informação de custos e poder de barganha na negociação comprador-fornecedor: experimento com base na teoria da troca social. Revista de Informação Contábil, Recife, v. 7, n. 1, p. 1-22, 2013.