Avaliação do Sistema Eletrônico de Informações (SEI) em uma instituição federal de ensino superior
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2019-04-11
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Universidade Federal de Goiás
Resumo
The computerization of administrative processes has been one of the great challenges of public
management. In Brazil, an IT solution was successfully used in the judicial administration to
enable the Electronic Information System (SEI) in all spheres of the Brazilian public sector.
Thus, the research aimed to evaluate the SEI in a federal public institution of higher education,
based on the dimensions of the Delone and McLean model (2003) and adapted by Wang and
Liao (2008) in order to verify if such a system could be considered a success in the public
sector. The results were tested through hypotheses that demonstrated a significant impact of
the quality of the information and quality of the system in its use. They also affirmed that the
quality of the service has a strong relationship with user satisfaction, and the use of the system
and user satisfaction are determining factors for the perception of the benefits generated by
the SEI.
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LOURENÇO, Elrick de Oliveira. Avaliação do Sistema Eletrônico de Informações (SEI) em uma instituição federal de ensino superior. 2019. 65 f. Dissertação (Mestrado em Administração) - Universidade Federal de Goiás, Goiânia, 2019.