A pobreza como alvo na modernização da assistência social: estudo de caso da adoção do portal Meu INSS para o acesso ao BPC
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2023-08-23
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Universidade Federal de Goiás
Resumo
This dissertation analyzes the use of information and communication technologies for access to
social rights, especially welfare rights, and deals specifically with how technology is being used
to access the Continuous Cash Benefit. It aims to answer whether modernization has generated
social progress or resulted in increased vulnerability of the recipients of this public policy. It
also investigates whether the use of modernization may be occurring as a veiled fiscal
adjustment measure, that is, not formally declared, to reduce access to the benefit. The
methodological approach used was a literature review and a documentary analysis of secondary
data and empirical research produced on the subject. The INSS DIGITAL program was
evaluated based on five analysis criteria: greater coverage and possibility of service,
simplification of processes and increased transparency, speed in responding to requests, quality
of procedural analysis and fewer demands and savings to public coffers. It was observed that
the difficulties in accessing rights, arising from modernization, do not simply stem from
technology, but from the way it has been applied by States to mediate their relationship with
the vulnerable population and that there are already proposals formulated so that this
modernization is compatible with human rights. It was found that historical factors in the
evolution of social assistance and the country's own characteristics, as well as the existence of
a fiscal adjustment policy, influenced the way in which technologies were incorporated by the
State in the provision of services to citizens. In the case of access to the Continuous Cash
Benefit, it was found that the modernization of access, as it occurred, did not represent for the
vulnerable population an expansion of rights or even an improvement of public service, but
reproduced a barrier to be overcome by the citizen and acted as a factor of repression of
administrative expenses (fiscal adjustment) even with the payment of benefits, which has grown
more slowly since its implementation.
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COSTA, C. L. A pobreza como alvo na modernização da assistência social: estudo de caso da adoção do portal Meu INSS para o acesso ao BPC. 2023. 148 f. Dissertação (Mestrado em Direitos Humanos) - Pró-Reitoria de Pós-graduação, Universidade Federal de Goiás, Goiânia, 2023.