Burocracia de nível de rua e seus impactos na produção de políticas públicas
Carregando...
Data
Título da Revista
ISSN da Revista
Título de Volume
Editor
Universidade Federal de Goiás
Resumo
This dissertation aims to explore how the profile and performance of street-level bureaucrats
impact the implementation of public policies with special emphasis on policies in the area of
public health and answer the following question: how does the performance and profile of
street-level bureaucrats (BNR) impact the implementation of public policies? The methodology
used for this was a systematic literature review (SLR). To reach these articles, the following
keywords were used in the research: "street-level bureaucracy, public policies." In light of this
action, 16,200 documents were found. The following criteria were used to select them: 1) those
that were most cited by other authors; 2) those with an empirical approach; and 3) different
authors. Contributions were sought in the literature that elucidate this issue and provide
fundamental perspectives on the topic under discussion. It is hypothesized that autonomy and
professionalization are relevant elements that enable these bureaucrats to impact and contribute
to the refinement and improvement of these policies. In view of this research, an analysis was
carried out of the publications found that make up the final theoretical contributions. The results
of these studies show that topics such as governance, sustainable development, education
policies, street-level bureaucracy, and health policy bring relevant scenarios for the theorization
and empirical application of debates in the area. The RSL findings brought to the conclusion
that autonomy/discretion and professionalization are really important in the process of
implementing, improving and adapting public policies offered to the population. There were
also other significant findings beyond the hypotheses presented here. Among them, discretion
without supervision and monitoring, at some times and in some situations, can hinder the
development of certain public policies. Two other interesting points that appeared in the
systematic literature review were: Coping, which can be defined as behavioral efforts that
bureaucrats use when interacting with users to tolerate, face or reduce internal or external
demands and conflicts that they encounter in everyday life; and the lack of intersectoral
implementation processes. It was clear that this is little debated in the literature and that there
is no conversation between the implementing sectors about political agendas for implementing
a policy. These two findings end up impacting the implementation of public policies and the
work of BRNs.
Descrição
Citação
RODRIGUES, S. R. S. O. Burocracia de nível de rua e seus impactos na produção de políticas públicas. 2023. 58 f. Dissertação (Mestrado em Administração) - Faculdade de Administração, Ciências Contábeis e Ciências Econômicas, Universidade Federal de Goiás, Goiânia, 2023.