Trabalho e gênero nas interações de serviços
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Data
2008-12
Título da Revista
ISSN da Revista
Título de Volume
Editor
Heloísa Dias Bezerra
Resumo
There is agreement in the area of sociological research on work that service occupations and jobs are oriented by gender
distinctions. The scientifi c production on this subject, nevertheless, remains timid, in spite of the importance of gender
questions in the worker-consumer-employer relationship, especially concerning frontline workers, whose service activities
occur mainly in direct interaction with clients. The discussion about service interactions, in the scope of sociology of
work, is addressed and oriented,
by the following issues: work organization and description; workers´ subordination and the expropriation of emotional
labour by the business community; coping and negotiation strategies developed by frontline workers interacting with
employers and consumers. One also stresses gender distinctions concerning three approaches on service work analysis.
These theoretical statements are applied in the empirical research of labour and consumption in a fast food chain and in
motorcycle-taxi services in the city of Goiania.
Descrição
Palavras-chave
Trabalho, Interações de serviços, Gênero, Goiânia, Work, Service interactions, Gender
Citação
NUNES, Jordão Horta; DUTRA, Lúbia Gonzaga; LANDEIRO, Marina Lemes. Trabalho e gênero nas interações de serviços. Sociedade e Cultura, Goiânia, v. 11, n. 2, jul./dez. 2008. Disponível em: <https://www.revistas.ufg.br/fchf/article/view/5288/4327>.