Diagnóstico e fatores explicativos da satisfação com os serviços públicos de saúde e de educação no Brasil

Nenhuma Miniatura disponível



Título da Revista

ISSN da Revista

Título de Volume


Universidade Federal de Goiás


Based on an in-depth analysis of public services, this paper aims to present the diagnosis of satisfaction with public education and health services in Brazil, as well as to analyze the explanatory factors of satisfaction with such services. Emphasizes the importance of applying satisfaction surveys to the population, as the results of these allow to assess the quality of public management - contributing to the improvement of Public Administration, as well as identifying electoral trends. The work aims to contribute to the political science literature related to the field of political behavior, raising discussions, testing explanations for trends and looking for factors that are associated with the perception of the citizen in relation to public services. For this, it analyzed seven explanatory hypotheses, created from the literature and research carried out by other authors. Empirical tests were carried out, using data from the Barometer of the Americas, in the 2012, 2014 and 2016/17 rounds. The results show that satisfaction with public health and education services varies between the negative and regular levels, with the grades attributed to the educational field being relatively better than those in the health field. In perspective compared with 17 countries in Latin America, Brazil stands out for the worst indexes, occupying the last places in the ranking of satisfaction. Through the tests, it was found that the level of education, perceptions in relation to the economy, satisfaction with life and access to the internet and news are relevant explanatory factors for the analysis of satisfaction with the analyzed public services.



ZENATE, I. C. Diagnóstico e fatores explicativos da satisfação com os serviços públicos de saúde e de educação no Brasil. 2020. 120 f. Dissertação (Mestrado em Ciência Politica) - Universidade Federal de Goiás, Goiânia, 2020.